That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive. We understand the systems you work with and can make them work seamlessly to eliminate extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know most don’t work the normal “9-5” day, and can help you maintain the freedom to work remotely while making sure you meet compliance standards for data security and backups.
They call us their “SMB Champions” (SMB stands for small-medium business). Migrating (or setting up) Office 365 and other cloud solutions is NOT something you want to attempt on your own. There are dozens of ways an improper setup can cause problems, systems that don’t work, lost data and e-mail, and a host of other problems – you need someone with experience in multiple environments with a variety of clients. We have that experience – from a small office with ten employees to a company with over a hundred, we can help.
We have a team of engineers on staff and in-house so our clients aren’t waiting around for hours – even days – to get a problem resolved. We know you’re busy and have made a sincere commitment to making sure your problems get fixed FAST. And since most issues can be handled remotely using our secure management tools, you don’t have to wait around for a technician to show up.
You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget with no excuses. All our agreements are on a fixed-fee basis so you know exactly what you’re going to pay, not a penny more.
Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the client, not us. That’s how we keep so many clients long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to make the best, most cost-effective solution for you.
Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service – not by keeping them in the dark.
Because we monitor all of our clients’ networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security and backups.
Many other IT firms try to lock their clients into long-term contracts with severe penalties and fines for canceling. Problem is, if THEY aren’t doing a great job, how can you get out without litigation? That’s why our service agreements are month-to-month, giving you the ability to fire us at any time. We keep our clients by providing incredible services and support – not by threatening a lawsuit.
We have experienced engineers on staff with diverse, specialized areas of expertise, who work together to deliver the most effective and correct solutions to you. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolution of problems instead of having to talk to a complete stranger - hundreds of miles away - who knows nothing of you or your systems and wastes your time asking a lot of questions to try and “help” you.
Capstone IT basically has reinvented the way our organization works. They were more than competitive in their pricing and never flinched when asked to do that "one more thing". I have been doing this for a long time and recognize their knowledge and willingness to get the job done. I would recommend ...Read More
The ARC of Martin County
Our company, The MS Factor, contracted with Capstone IT to dig us out of MULTIPLE IT issues. We have only been a client for roughly two weeks. However, the entire Capstone team have made us feel like family and like we've been with them for years. Duane has been on top of all of our support tickets ...Read More
The M/S Factor
West Palm Beach, FL
Capstone IT techs are the best. Mike understands technical issues are frustrating to most. Both were great taking a load of pressure off me in the transitioning from our previous IT, assisting with implementing our new phone system, firewalls and a guide in planning for other technical upgrades. We ...Read More
Palm Beach Gardens, Boynton Beach and Port St. Lucie, FL
Mike Borlaug recently gave a presentation to the Port St. Lucie Bar Association regarding cyber security which applied to all aspects of our members lives, both professionally and personally. He offered some excellent immediately actionable tips to more towards a more secure computer environment. ...Read More
The Eberst Law Firm.
Port St Lucie, Vero Beach, Fort Pierce, Okeechobee and Sebastian, FL
We are a medium-sized family owned business with multiple locations in South Florida. We needed a company that could handle our growing IT needs. Sara caught our eye with her great marketing campaign! Capstone's thorough on-boarding process ensured a seamless transition from our old IT company. Capstone ...Read More
West Palm Beach, FL
Capstone has been nothing but helpful from day one! From helping us set up our office to Steve helping us with syncing our computers and helping us with every question we have about Outlook. All of Capstone has been amazing and helpful. Thank you so much from all of us here at Shepherd Construction ...Read More
I've had the pleasure of working with Ryan S. and Mike B. from the Capstone IT Team and it has been a dream! I felt like I always had to "chase down" our previous IT team with computer related issues but it has not been that way since we've switched to Capstone. Ryan is on the ball and always following ...Read More
Palm City, FL
Michael Borlaug with Capstone is the best! They are accessible and extremely knowledgeable. We have called upon them a few times and they are quick to resolve the issues.
The Sade Group
Today, my life is completely stress free at work. I feel like all my security needs are handled. Capstone’s response time is immaculate!
Port St. Lucie and Melbourne, FL
We outsource to Capstone IT for a client in Jupiter FL. In the 25 years of running a tech company and working with partners, it is rare to find such an excellent company. They are very responsive and communicate extremely well, to the point where I feel we are the same company. That goes a long way ...Read More
Montreal Tech, Canada