They have outgrown their IT guy and are looking for a higher level of expertise.
Their current company is not responsive or nickels and dimes them.
It’s more cost effective than hiring another internal IT staff person and they get a team of engineers.
Someone tech savvy in their organization does IT and they need to wear fewer hats.
With experience in all industries, we specialize in getting to know your unique work environment, your needs and your issues. We know that the last thing you need in your work day is down-time. Our team is ready to remove obstacles, technical issues and frustrations to keep you and your team productive. We understand your business systems. Our experts can make your systems work seamlessly to avoid extra steps, work-arounds and time-consuming distractions. We are available 24/7/365 for business hours, after hours, emergency support and work from home situations.
Microsoft considers us a champion for businesses of your size. Our technical support team, project manager and account managers are all prepared for your Microsoft 365 setup or project. When we get your team immersed in the platform, there are endless possibilities for where that can take your efficiency and business processes. Setting this up is NOT something you want to do internally. You want a team that has implemented a project like this dozens of times across all industries.
Our team is constantly growing to accommodate the volume of the issues at your business. We know you're busy with your business objectives, so we have several ways to ensure your ticket gets our attention and resolution FAST. We answer phones live. We triage issues. We utilize automation and remote monitoring tools for quick resolution and we have availability in the case of the need for an on-site visit.
We also measure our response times and report on them every week.
You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job!
When you hire us to complete a project for you, our expert team plans ahead. We meet and present a proposal that you agree to before we begin. We won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget with no excuses.
Going into the future of security and cloud, we want to help you to be cutting edge in your industry. You may want to keep on-premise servers and that's ok, but you can look to our team to guide you in network solutions and cloud-based software that will make your team more efficient and secure. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the client, not us. That’s how we retain our satisfied client base.
Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients “hostage” to scare them away from switching to a new IT company. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service month after month – not by keeping them in the dark.
We are a business that is accountable. We are part of networking and accountability groups that guide us in all of our decision-making. We are up on the latest security solutions for small-medium businesses. We apply best-practices and vet the best vendors for our IT systems, security and backups. We are a company that has grown every year. We have mentors and groups that we share our numbers and our processes and procedures with to ensure our company remains stable, growing, ethical and cutting-edge.
Other South Florida IT companies will lock their clients into long-term contracts with severe penalties and fines for canceling. We have a 3 year agreement with a 30-day out. You can fire us at any time for any reason. We keep our clients by providing incredible services and support – not by threatening a lawsuit.
class="margin-top-20"We have experienced engineers on staff with diverse, specialized areas of expertise, who work together to deliver the most effective and correct solutions to you. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolution of problems instead of having to talk to a complete stranger - hundreds of miles away - who knows nothing of you or your systems and wastes your time asking a lot of questions to try and “help” you.